Who do i contact? Know the difference

Understanding who deals with what can help you get the right support quickly ✅

 🏛️ LOCAL COUNCIL

Your council deals with community services and environmental issues.

They help with:

* 🗑️ Rubbish, fly-tipping, missed bins

* 🐀 Pest control (rats, infestations outside)

* 🌳 Parks, street lighting, road issues

* 🔇 Noise complaints (ongoing neighbour noise)

* 🏠 Housing applications & homelessness support

 The smell of drugs (neighbours)

Example:

👉 Overflowing bins on your street? Contact your council 

👉 Loud party every weekend? Report to council noise team

🏠 HOUSING ASSOCIATIONS / LANDLORDS

They manage your home, tenancy, and building-related issues.

They help with:

* 🔧 Repairs (leaks, heating, electrics)

* 🚪 Doors, windows, locks

* 🧱 Property damage or maintenance

* 🤝 Tenant disputes linked to tenancy

* 📄 Tenancy issues or breaches

Example:

👉 Boiler broken? Contact your housing association 

👉 Leak from upstairs flat? Report to your landlord/HA

👮 POLICE

They deal with crime, danger and emergencies.

They help with:

* 🚓 Crime (theft, assault, damage)

* 🚨 Emergencies / danger to life

* 💊 Drug dealing or criminal activity

* 🔪 Violence or threats

Example:

👉 Someone breaking into a property? Call 999 

👉 Suspicious drug activity? Report to police (101/online)

Getting the right service helps **resolve issues faster** and keeps emergency lines free for real emergencies.